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第一章 单元测试
1、 Three points plus reiteration approach includes（ ）.
A:Why you thank, apologize etc.
B:Use specifics and details
C:Allude to the future
D:Reiterate thanks, apology etc.
答案: Why you thank, apologize etc.
Use specifics and details
Allude to the future
Reiterate thanks, apology etc.
2、 If you don’t know the person’s gender, you can call（ ）.
A:Dear Tom Moore
B:Dear Tom
C:Hello, Tom
D:Dear Mr. Tom
答案: Dear Tom Moore
3、 If you think the person you are writing to might not know whether you are male or female, put your（ ）in brackets after your name.
A:Gender
B:Title
C:Marital status
D:Age
答案: Title
4、 Which of the following close belongs to informal one?（ ）
A:Sincerely
B:Truly
C:Warm regards
D:Anytime
答案: Anytime
5、 “A thousand sincere thanks!” sounds more（ ）than a basic “Thank you” in a professional note.
A:Impassioned
B:Unnecessary
C:Helpless
D:Superfluous
答案: Impassioned
6、 The rules of business texting etiquette include（ ）.
A:Avoid abbreviations
B:Avoid emotions
C:Avoid typing in all capitalization
D:Avoid shorthand
E:Get permission in a group contact
答案: Avoid abbreviations
Avoid emotions
Avoid typing in all capitalization
Avoid shorthand
Get permission in a group contact
第二章 单元测试
1、 What contents should be included in a notice?（ ）
A:The name of the organization/authority issuing the notice
B:The date
C:Heading
D:The writer’s signature, name, and designation
答案: The name of the organization/authority issuing the notice
The date
Heading
The writer’s signature, name, and designation
2、 What should we consider in order to make an announcement effective?（ ）
A:The language should be direct and concise.
B:The length should be short and friendly.
C:The tone should be right.
D:The information should be complete.
答案: The language should be direct and concise.
The length should be short and friendly.
The tone should be right.
The information should be complete.
3、 Which statements are true in terms of posters? （ ）
A:Posters have no fixed style or format like notices.
B:Posters are artistic like advertisements.
C:Posters are only used for few purposes.
D:Text should be maximized regardless of graphics.
答案: Posters have no fixed style or format like notices.
Posters are artistic like advertisements.
4、 Which statement is NOT true in terms of memo writing?（ ）
A:Cc can be used to notify anyone else who needs to know about the action.
B:The status of the sender and the recipient decide the tone of memos.
C:As memos are meant for internal communication, the language should be very relaxed.
D:Additional information can be included as a separate attachment in memo writing.
答案: As memos are meant for internal communication, the language should be very relaxed.
5、
What should be contained to convey the actual message in a notice?
A:The event
B:The date and time
C:The contact information
D:The venue
答案: The event
The date and time
The contact information
The venue
第三章 单元测试
1、 If you don’t know the name of the person you’re writing to, you can use the following way to salute.（ ）
A:Dear Sir/Madam,
B:To whom it may concern,
C:Hello,
D:Dear Sir or Madam,
答案: Dear Sir/Madam,
To whom it may concern,
Dear Sir or Madam,
2、 In English letter, the heading includes the following parts except for（ ）.
A:Name of the recipient
B:The address of the recipient
C:The date
D:The address of the sender
答案: Name of the recipient
The address of the recipient
3、 In an apology letter, a good apology will communicate three things, they are（ ）.
A:Regret
B:Hurt
C:Responsibility
D:Remedy
答案: Regret
Hurt
Responsibility
4、 For a formal email, fonts like Times New Roman and Arial will be better choices.（ ）
A:对
B:错
答案: 对
5、 When writing the complaint letter, you shouldn’t open with a sentence that immediately informs the reader of the nature of your complaint in order to avoid embarrassment.（ ）
A:对
B:错
答案: 错
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