第一章 单元测试

1、 What should you do when you prepare for a call? ( )

A:Gather all the information and suppliers you might need for the call.
B:Make sure you are in a quiet and comfortable environment.
C:Identify the specific purpose of your call.
D:Prepare bullet points for the things you need to mention.
答案: Gather all the information and suppliers you might need for the call.
Make sure you are in a quiet and comfortable environment.
Identify the specific purpose of your call.
Prepare bullet points for the things you need to mention.

2、 You should finish your self-introduction within ( ) minutes.

A:4-6
B:1-2
C:3-5
D:5-7
答案: 3-5

3、 What do you usually say when you end the call? ( )

A:Hello. This is ABC Company.
B:I want to speak to Mr. Black.
C:Can I take a message for you?
D:Thanks so much for talking with me. Have a great day!
答案: Thanks so much for talking with me. Have a great day!

4、 Hello! ______ Mike speaking. ( )

A:This is
B:That is
C:I am
D:You are
答案: This is

5、 If the person wanted is not available， which sentence can be used when you answer the phone? ( )

A:Who’s calling， please?
B:Hold the line， please. I’m connecting you now.
C:I’m afraid Miss Li is not available at the moment. Can I take a message?
D:I’m sorry. I don’t understand. Could you repeat that， please?
答案: I’m afraid Miss Li is not available at the moment. Can I take a message?

第二章 单元测试

1、 The types of organizational structure consists all of the choices except? ( )

A:Functional structure
B:Divisional structure
C:Matrix structure
D:Techno structure
答案: Techno structure

2、 The formal organization can be seen and represented in chart form. ( )

A:T
B:F
C:Not mentioned
D:Not given
答案: T

3、 Which one is not the responsibility of the secretary? ( ）

A:make/answer telephone calls
B:take notes， minutes and messages
C:train staff
D:arrange meetings
答案: train staff

4、 The ____ is the most common way of greeting worldwide? ( )

A:president
B:exchange
C:host
D:handshake
答案: handshake

5、 It is important to know and follow ____ in the business world? ( )

A:president
B:etiquette
C:host
D:handshake
答案: etiquette

第三章 单元测试

1、 How to leave a message？（ ）

A:your name
B:name of the person you’re calling
C:Time you called and the receiver should cal back
D:your phone number
答案: your name
name of the person you’re calling
Time you called and the receiver should cal back
your phone number

2、 Know the purpose of your call in______?( ).

A:lengthy
B:misunderstood
C:hear
D:advance
答案: advance

3、 Make sure you have all the______ you’ll need before you dial.（ ）

A:argue
B:schedule
C:polite
D:documents
答案: documents

4、 Make sure your call is brief. Try to avoid______ calls. ( ).

A:lengthy
B:misunderstood
C:hear
D:advance
答案: lengthy

5、 Let others speak and try to avoid______.（ ）

A:interrupting
B:pretend
C:clearly
D:distractions
答案: interrupting

第四章 单元测试

1、 There are several reasons why meeting are held except ( ).

A:All the participants can feel more committed to the decision.
B:Information is available to more people.
C:More time is required.
D:Different and unexpected ideas an be contributed.
答案: More time is required.

2、 An agenda is crucial to meeting success in three ways except ( ).

A:fit into the total program
B:clarify the objectives of the meeting
C:help the participants prepare in advance
D:provide direction and focus for the discussion
答案: fit into the total program

3、 If you want to leave a message， you may tell the receiver ( ).

A:your name
B:name of the person you’re calling
C:reason for calling
D:your phone number
答案: your name
name of the person you’re calling
reason for calling
your phone number

4、 What’s the next item on the ___? ( )

A:summarize
B:exact
C:assistant
D:agenda
答案: agenda

5、 This article can be _____ in two sentences.( ).

A:improve
B:summarize
C:exact
D:look forward to
答案: summarize

第五章 单元测试

1、 What does business class mean?（ ）

A:经济舱
B:商务舱
C:一等舱
D:商业等级
答案: 商务舱

2、

Travelers are  allowed to check up to two bags， but there is a wieght and         limit on those bags.（ ）

A:size
B:class
C:price
D:color
答案: size

3、 Where can we check in at a hotel? ( )

A:office
B:Reception
C:the entrance
D:the exit
答案: Reception

4、

The first thing you won’t need to do when you arrive at the airport is to locate your airline （ ）

A:对
B:错
答案: 错

5、

Don’t have a successful business trip， it is important to plan wisely.（ ）.

A:对
B:错
答案: 错

第六章 单元测试

1、 What does Quality Certificates mean？（ ）

A:质量保证
B:质量检查
C:质量检查证书
D:质量控制
答案: 质量检查证书

2、 What are the elements of an effective presentation?（ ）

A:effective organization of information
B:effective delivery of information
C:effective use of language
D:never forget your audience
答案: effective organizatio

3、 Where can you find logos of companies?（ ）

A:business cards
B:letterhead
C:websites
D:All above
答案: business cards
letterhead
websites
All above

4、 A presentation can be adapted to various speaking situations， such as_____.（ ）

A:talking to a group
B:addressing a meeting
C:briefing a team.
D:All above
答案: talking to a group
addressing a meeting
briefing a team.
All above

5、

A company profile can’t be an effective way to highlight the business to customers or stakeholders.（ ）

A:对
B:错
答案: 错

第七章 单元测试

1、

Don’t sell just a____   ， sell an experience.（ ）.

A:product
B:feature
C:ad
D:belief
答案: product

2、

Before you start building your presentation， be sure you know the following information: （ ）

A:objective
B:target audience
C:orientation
D:target presenter  
答案: objective
target audience
orientation
target presenter  

3、

A basic outline for a product presentation may include_____.（ ）

A:introduction
B:positioning
C:product description
D:closing argument
答案: introduction
positioning
product description
closing argument

4、

Being a product manager， you don’t have to know everything.（ ）

A:对
B:错
答案: 错

5、 A product description is the marketing copy that explains what a product is and why it’s worth purchasing.（ ）

A:对
B:错
答案: 对

第八章 单元测试

1、 What is generally viewed as the most important part of a receptionist’s job? （ ）

A:answer phones
B:people handling
C:answer questions
D:schedule appointments
答案: people handling

2、 What does parking lot mean?（ ）

A:停车场
B:公园
C:阳台
D:休闲中心
答案: 停车场

3、 To be a receptionist you should have such skills as______.（ ）

A:good communication skills
B:basic computer skills
C:knowledge of a foreign language
D:using office equipment
答案: good communication skills
basic computer skills
knowledge of a foreign language
using office equipment

4、 In offices which only network with other businesses， a receptionist is not a vital member of the team（ ）

A:对
B:错
答案: 错

5、 The receptionist should ask the visitor’ s name and visiting purpose. （ ）

A:对
B:错
答案: 对